Posted: Apr 11, 2023

Resident Services Coordinator

Salary: $17.00 - $18.00 Hourly
Application Deadline: N/A
Real Estate & Housing


Cabrillo Economic Development Corporation (CEDC) develops and manages service enriched, inclusive residential communities, ensuring access to affordable, secure, quality housing that creates the foundation for our residents to grow and thrive.


An industry leader since 1981, CEDC has built 45 affordable housing developments totaling close to 1,700 ownership and rental units. It currently has an ownership interest in 1,137 rental units that it manages. CEDC has an annual operating budget of $6,750,000 and multiple projects in the early stages of development.



CEDC’s philosophy is that residents, especially those with special needs or other mental health diagnoses, thrive in independent living situations when a comprehensive and coordinated service safety net exists. To remain true to its mission, CEDC is making an in-house social work professional part of the fabric that defines RCS.



The Resident Services Coordinator position provides general information, referrals, linkages to community resources, and coordinates educational workshops and community-building activities for residents of CEDC’s portfolio properties. This position requires a motivated and resourceful individual who is sensitive to residents' needs and has experience working with diverse, very low-income populations, including veterans, older adults, formerly homeless adults, and families.


CEDC seeks a firsthand professional to assume a full time Resident Services Coordinator (RSC) position in Ventura County.  This is not a remote work position. The RSC will provide support to a diverse group of residents, will collaborate with other staff to assist with outreach and special events, and will lend technical expertise to Property Managers.  The RSC will work closely with Property Management and other CEDC departments. The RSC will focus on assisting residents to be successful in CEDC housing and in improving their economic stability. The RSC will provide information and referrals focused on housing success, crisis intervention, employment, education, and health and safety. The RSC will follow‐up on notices given to residents and work proactively to decrease the number of notices that result in evictions. The RSC is responsible for tracking programs and referrals through daily attendance, referral notes, case notes, and utilizing a database.



Specific job goals, objectives, and tasks are established for each employee as part of the annual evaluation and work plan process. Major duties and responsibilities include, but are not limited to the following:


  • Build community and trust among residents
  • Assess the needs of residents, including special needs groups to recommend specific service plans, provide service referrals and linkages, as needed
  • Meet with residents and provide case management services upon request
  • Develop a comprehensive resource directory with relevant local, accessible resources
  • Provide social, educational, and recreational programs through collaborations with volunteer, local non-profit, governmental, or community resources
  • Develop programming and coordinate workshops relevant to resident needs including wellness, life skills, fiscal responsibility, mental health, social well-being, technology, and community building
  • Establish collaborative working relationship with Property Managers to facilitate open and on-going communication regarding resident activities, meetings, special events, resident questions, and concerns
  • Provide regular documentation and tracking of all program activities via program database metrics
  • Conduct annual resident satisfaction surveys to ensure quality of service and relevant services based on needs and requests
  • Serve as resident advocate while teaching residents to advocate for themselves
  • Maintain resident files in compliance with regulatory requirements
  • Prepare quarterly and annual report of outputs and outcomes to measure impact
  • Conducting intake, orientation, and needs assessments of residents; constructing appropriate customized services plans that identify the services and benefits that best fit their needs
  • Plans and coordinates on-site educational activities that may include, the following topics: lease and house rules; independent living; health and wellness; home safety; home maintenance; personal safety; disaster preparedness; greening; green living and neighborhood projects
  • Facilitates support groups and resident leadership and empowerment activities, including the establishment of a Resident Council, if needed
  • Providing direct services such as crisis assistance, case management, information and referrals and translation assistance
  • Maintaining complete resident files on all work performed, including intakes, needs assessments, service plans, critical events, referrals, and outcomes
  • Assists with conflict mediation and resolution amongst residents
  • Providing professional communication and leadership in a variety of meeting and/or presentation settings
  • Completing and maintaining service reports, grant reports, activities budgets, program files and all relevant paperwork required
  • Provides and/or coordinates translation and interpretation services
  • Performs health and wellness checks as needed
  • Works with Property Management to promote housing stability



  • Bachelor’s degree or equivalent



  • Minimum of two years’ experience in social work, human services case management, and/or related field required
  • Strong background in collaborating with low-income individuals, individuals with special needs, addiction, mental, physical, and developmental disabilities
  • Knowledge of community resources, services, and public benefits
  • Group facilitation, conflict resolution and mediation skills preferred
  • Ability to work in collaborative and productive partnerships with staff, property managers and residents to implement assistance and programs at the properties
  • Computer skills, including MS Word, Excel, PowerPoint, Outlook, Internet
  • Ability to work independently
  • Ability to take initiative in problem solving and possess analytical skills
  • Ability to communicate clearly and effectively, both orally and in writing
  • Ability to create opportunities for networking with other service providers
  • Ability to develop and maintain a resource database
  • Ability to recruit and manage community volunteers
  • Ability to develop and support resident leadership and participation in programs and activities
  • Ability to initiate and maintain effective, cooperative-working relationships with community-based organizations, public and private organizations
  • Ability to organize and oversee meetings, activities and events and have an ability to effectively network in the community
  • Strong verbal and written communication skills in Spanish and English
  • Exceptional public speaking abilities and facilitation skills
  • Availability to work evenings and Saturdays


  • Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Intermediate computer skills with programs such as Excel, Microsoft Word, E-mail, and the Internet
  • Ability to travel within CEDC’s service area



  • Experience working in a Permanent Supportive Housing environment
  • Familiarity with the resources available in the neighborhood and surrounding neighborhood of the work site
  • Prior experience measuring program outcomes



  • A valid California driver’s License and proof of automobile liability insurance.




All qualified persons are encouraged to EMAIL or FAX their Résumé to:

[email protected] or Fax: (805)620-9294