B2B Client Relations / Order Management Position For Pre and Post Sales Support
Entech Instruments Inc., a leading California-based analytical instrumentation company, is seeking a highly organized and customer-focused professional for our B2B Client Relations & Order Management team.
In this Pre and Post Sales Support role, you will be the critical link between our technical sales team and our B2B clients (laboratories, research facilities, and government agencies). You will manage the front-end of the sales cycle, ensuring quotes and orders are processed smoothly through our ERP system, answering initial client inquiries, and providing world-class B2B support.
| Focus Area | Responsibilities |
|---|---|
| Order Management | • Process and manage incoming B2B purchase orders with high accuracy.• Generate and track pre-sales quotes and proposals for clients. |
| Client Relations | • Act as the primary point of contact for pre-sales inquiries, lead routing, and basic product availability questions.• Nurture B2B relationships by providing timely updates on order status and logistics.• Problem Resolution: Proactively resolve client issues, shipping delays, or billing discrepancies, turning potential headaches into outstanding client experiences. |
| Administrative Support | • Help with the daily operations at the office and lend support to management as needed.• Occasionally book travel for fellow employees and out-of-town guests.• Assist with organizing company small gatherings and distributor/customer lunches. |
| ERP / System Admin | • Utilize NetSuite (ERP) daily to enter orders, check inventory, and maintain accurate customer records.• Ensure all client data and sales activities are properly logged and updated. |
| Sales Support | • Coordinate closely with the technical sales and production teams to ensure smooth hand-offs and accurate delivery timelines. |
-
Education (Required): A minimum of an A.A. (Associate of Arts) degree in Business Administration is strictly required.
-
ERP Experience (Required): Hands-on experience using an ERP system is required. NetSuite experience is highly preferred and will be prioritized. CRM experience in Salesforce or a similar system is a plus.
-
Location Constraint: This is an on-site position located in Simi Valley, CA. Candidates residing 50 miles or further from our facility should not apply, as a daily commute of that distance is not sustainable for this role.
-
B2B Background: Previous experience in B2B customer service, order management, office administration, or pre and post sales support.
-
Attention to Detail: Exceptional data entry skills and a proven track record of managing complex orders without errors.
-
Communication: Professional and polished communication skills, both written and verbal, for interacting with corporate and scientific clients.
Compensation & Benefits
-
Pay Rate: $33.00 – $35.00 per hour (Depending on Experience)
-
Retirement: 401(k) with company matching
-
Health Coverage: Medical, Vision, and Dental insurance
- Paid Time Off: PTO and 7 Paid Holidays
